Shipping policy
Thank you for choosing Fairfax Ave for your streetwear needs. We are committed to providing a seamless and reliable shipping experience. Please read our Shipping Policy to understand our shipping methods, delivery times, and other important information regarding the shipment of your order.
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Order Processing
1.1. Processing Time:
Orders are typically processed within 2 business days from the date of purchase. Please note that processing time may be longer during peak seasons, sales, or promotional periods.
1.2. Order Verification:
To prevent fraudulent transactions and ensure the security of our customers, some orders may require additional verification. In such cases, there may be a delay in processing until the necessary verification is complete.
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Shipping Methods and Delivery
2.1. Shipping Providers:
We work with reputable shipping carriers to deliver your orders promptly and securely. Our primary shipping providers include Royal Mail, Parcel Force, DPD, FedEx and Evri. The selection of the shipping carrier is determined based on the destination, size, and weight of the package.
2.2. Delivery Time:
Delivery times vary depending on the shipping method selected, the destination, and any unforeseen circumstances beyond our control (e.g., weather conditions, customs delays). Please note that the estimated delivery times provided during checkout are approximate and not guaranteed.
2.3. Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the respective shipping carrier's website.
2.4. Delivery Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
2.5. Shipping Restrictions:
Some items may be subject to shipping restrictions based on their size, weight, or contents. If any restrictions apply to your order, we will notify you promptly and work with you to find a suitable solution.
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International Shipping
3.1. Customs and Duties:
For international orders, customs and duties may be applicable based on your country's regulations. Any additional charges related to customs clearance are the responsibility of the recipient. Please note that we have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information.
3.2. International Shipping Times:
International shipping times may vary significantly depending on the destination and customs procedures. Please allow sufficient time for your order to arrive. If you have any concerns about your international shipment, please contact our customer support team for assistance.
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Shipping Costs
Shipping costs are calculated based on the selected shipping method, destination, and the weight and dimensions of the package. The shipping cost will be displayed during the checkout process before you complete your purchase.
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Order Tracking and Support
If you have any questions or concerns regarding the shipping of your order, or if you require assistance with tracking your package, please contact our customer support team at [contact email]. We are here to help and will provide you with the necessary information to track your shipment or resolve any shipping-related issues.
Please note that this Shipping Policy applies only to purchases made directly through the Fairfax Ave website. If you made a purchase through a third-party retailer or platform, please refer to their respective shipping policies.
By placing an order on our Website, you acknowledge that you have read, understood, and agreed to our Shipping Policy.