Thank you for shopping at Fairfax Ave. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we're here to help. Please review our Return and Refund Policy outlined below.

1. Returns

1.1. Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached.

1.2. Time Frame: You have 30 days from the date of delivery to initiate a return.

1.3. Return Process: To initiate a return, please contact our customer support team at support@fairfaxave.co.uk with your order details and reason for the return. Our team will guide you through the process and provide you with a return authorization, if applicable.

1.4. Shipping: Please note that the cost of return shipping will be your responsibility unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

1.5. Condition of Returned Items: Returned items must be in their original condition and packaging. Any items that are damaged, soiled, altered, or do not meet our return eligibility criteria may not be accepted and may be returned to you at your expense.

1. Refunds

2.1. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2. Refund Method: If your return is approved, a refund will be processed to your original method of payment. Please note that shipping charges and any applicable taxes or duties are non-refundable.

2.3. Refund Timing: Refunds may take some time to process and appear in your account. The exact timing will depend on your payment provider's policies.

1. Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

1. Non-Refundable Items

The following items are generally non-refundable:

• Gift cards
• Downloadable software or digital products

1. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at support@fairfaxave.co.uk. Our customer support team will be happy to assist you.

Please note that this Return and Refund Policy applies only to purchases made directly through the Fairfax Ave website. If you made a purchase through a third-party retailer or platform, please refer to their respective return and refund policies.

By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.